PRIVACY POLICY
Information We Collect
We collect and process different types of information depending on how you interact with us:
a. Personal Information:
- Contact Information: Such as your name, email address, phone number, and postal address when you make an inquiry, book an appointment, or register with us.
- Health Information: Relevant medical information that you provide to us when you engage with our healthcare services.
- Payment Information: When you pay for our services, we collect payment details such as credit card information.
b. Non-Personal Information:
- Usage Data: Information about how you use our website, including your IP address, browser type, and operating system.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website and to collect information about how you interact with our site.
How We Use Your Information
We use your information for the following purposes:
- Providing Services: To schedule appointments, deliver healthcare services, and manage your medical records.
- Communication: To communicate with you regarding appointments, services, and inquiries you have made.
- Improving Our Services: To understand how our services are being used, enabling us to improve our offerings.
- Compliance: To comply with legal obligations and to protect our rights and the rights of others.
- Marketing: With your consent, we may use your information to send you promotional materials or newsletters. You can opt out of receiving these communications at any time.
How We Share Your Information
We may share your information with:
- Healthcare Providers: To coordinate your care, we may share your health information with other healthcare providers involved in your treatment.
- Service Providers: Third-party service providers who perform services on our behalf, such as payment processing, IT support, and marketing, may have access to your information.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
- Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Objection: You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
- Withdraw Consent: Where we have obtained your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
Retention of Your Information
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
ESCALATED
Email: info@escalated.co.uk
Thank you for trusting Escalated with your personal information. We are committed to protecting your privacy and providing you with the best possible care.
